Returns & Exchanges

Unfortunately we do not offer refunds, only store credit.

To be eligible for a return, the garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt).

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After the 14 days, no items will be accepted.

Fadé reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold store credit until we have received the goods or you have supplied evidence of having sent them back. If we receive your return and it is not in good condition, we will have to return it back to you, and the cost will be taken out of your store credit.

To start a return, you can visit our return portal. Shipping charges or custom fees for returns are not credited. You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are also non-refundable. You can email us at help@shopfade.com for more help.

We do not offer exchanges, you must return your item and once received we will issue you a store credit in which case you may re-purchase your item of choice.

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return / exchange process, please contact our customer service team here.