Yes, you can return your order for an exchange, store credit or full refund.

All orders can be returned within 14 days. Once we have received the returned order, the necessary action will be processed within 3-5 business days.

Fadé reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold store credit and refunds until we have received the goods or you have supplied evidence of having sent them back. If we receive your return and it is not in good condition, we will have to return it back to you, and the cost will be taken out of your initial payment.

To request a refund, please use our returns portal within 14 days of receiving your order. Simply enter your order details with the following information:

• item(s) you'd like to exchange
• reason for return/refund

Ensure all items are properly packed in their original condition, unworn, with swing tags attached.

Once your return is received, inspected and approved, we will refund the full order value via your original payment method. You will receive an e-mail confirming when the refund is issued. It may take up to 10 business days to receive your refund depending on your payment processor.

For all returns, please contact help@shopfade.com to initiate a return. Customers will be responsible for all return costs.

To request an exchange, please use our returns portal within 14 days of receiving your order. Simply enter your order and contact details with the following information:

• item(s) you'd like to exchange
• reason for exchange
• your desired replacement size(s).

Ensure all exchange items are in their original condition, unworn, with swing tags attached. Pack all items in the manner they were received including all packaging materials.

If we have sold out of the replacement size and are no longer manufacturing the item, you can decide to return the item for a full refund or store credit.

For all exchange requests, please contact help@shopfade.com to initiate an exchange. Customers will be responsible for all shipment costs.

If you receive an item that you did not order, or if the contents of your order are incorrect, we apologize for the inconvenience and are committed to making things right as quickly as possible. We will ask you to return the incorrect product and let us know if you would like us to:

• send the correct item OR
• provide you with a refund.

In the instance that Fadé sends you an incorrect item, Fadé will provide you with a one time prepaid shipping label. Please use our returns portal to begin the process of returning the items.

We take great care in quality-checking every item before it reaches our customers.

However, we understand that, on rare occasions, something may be missed. If a product is found to be faulty, we are here to help. We will send a replacement to you or provide you with a refund.

Please note: upon receipt of a returned item reported as damaged, we will perform a quality check to assess the extent of the damage and confirm it aligns with the customer's description.

This check is crucial to ensuring that we address the issue appropriately and provide a solution such as a replacement, repair, or refund, depending on the specific case and customer preference. If the damage is confirmed to be due to shipping or a manufacturing defect, we will proceed with the corrective action at no additional cost to the customer.

Please use our returns portal  to begin the process of returning the items.

Please allow 3-7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

If you haven't received your return or refund confirmation from us, please contact customer service.

Yes.

You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are also non-refundable. 

Shipping charges or custom fees for returns are not credited. 

Merchandise purchased online at a discount of 50% off or more is considered Final Sale.

Items purchased as Final Sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.