Store Policies

Welcome to Fadé! We are dedicated to providing our customers with exceptional service and high-quality products. Please read the following store policies carefully before making a purchase.

1. Order Processing:

1.1. All orders are subject to availability. We strive to process and dispatch orders within 2-3 working days of receipt, excluding weekends and holidays. However, please allow additional time during peak seasons or promotional periods.

1.2. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

2. Shipping:

2.1. We offer shipping options with various carriers to accommodate different delivery needs. Shipping costs and estimated delivery times will be displayed at checkout.

2.2. Fadé is not responsible for any delays caused by the shipping carrier, customs clearance processes, or unforeseen circumstances such as natural disasters or strikes.

3. Returns and Exchanges:

3.1. We want you to love your purchase from Fadé. If for any reason you are not satisfied with your order, we offer a hassle-free return policy within 14 days of receipt.

3.2. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. It must also be returned in its original packaging with all tags attached.

3.3. To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with further instructions to complete your return.

3.4. Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.

4. Refunds:

4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your request.

4.2. If approved, your store credit will be processed to the email address back to within 3 business days. 

5. Damaged or Defective Items:

5.1. In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will work swiftly to resolve the issue and provide you with a replacement or refund.

6. Privacy and Security:

6.1. Fadé respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

7. Contact Us:

7.1. If you have any questions or concerns regarding our store policies, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Fadé is enjoyable and seamless.

We appreciate your support and look forward to serving you again soon!

  • Fadé Clothing
  • 2760 Derry Rd W Unit 7 Mississauga, Ontario L5N 3N5
  • Canada
  • Email: help@shopfade.com